Background
A highly recognised and regarded Australian University appointed Blue Star DIRECT as the exam printer through a tender process in early 2016. They were looking for a supplier that provided a reliable, quality service that offered value add and cost out. Additionally they were seeking a multi-site printer who had a location in each of the major eastern seaboard capital cities.
Challenge
With multiple campuses within Australia, they required a supplier that could ensure exams were delivered into exam rooms on time. This university also printed, separately to the exams, response books and declaration slips. This was an added logistics piece that needed to be managed by the University. Exam printing timeframes are tight and not negotiable.
Solution
Blue Star DIRECT provided their customer with a one-stop-shop solution where all exams and associated materials are printed and packaged for delivery from the closest Blue Star DIRECT site. This solution offers:
Blue Star DIRECT leveraged their partnership to fine tune the solution to meet campus staff requirements.
Results
As a part of the Post Implementation Review process our customer commented;
“The Examinations team had a very positive experience working with Blue Star DIRECT. The customer service provided and knowledge of printing was of a very high standard. I personally enjoyed working with the Blue Star DIRECT team. I would recommend Blue Star DIRECT to other universities if they were to approach you for examination printing.” National Manager TE&R, Student Administrative Services
With over three decades of experience behind us, our history of excellence makes Blue Star DIRECT the obvious choice. Across our Sydney, Melbourne and Brisbane locations, our 250 staff work tirelessly to bring you the results you’ll love. And we’ve been in the game for 34 years, so we know what businesses want, and what your customers will respond to.